Full-duplex, explained simply
Most voice assistants take turns like a walkie-talkie. Full-duplex means listening and talking at the same time, like a normal phone call.
With a typical voice assistant you speak, it waits, then it answers. If you interrupt, it either ignores you or stops completely. That feels robotic.
A full-duplex model hears you while it is speaking. It can stop when you cut in, react to a short “yes” or “uh-huh”, and pick the conversation back up naturally.
Why it matters on the phone
On a support line people interrupt all the time. They correct a number, add a detail or say “no, that is not it”. Handling that well is the difference between a helpful call and a frustrating one.
Our European Portuguese prototype works in full-duplex today, and you can read how our first phone-line deployment went. Training and evaluation are ongoing.
