A voice agent that answers the phone for real
Most calls to a support line are about the same few things: the connection is down, a payment failed, where is my order. An AI voice agent can answer those calls at any hour, with no queue, and leave your staff the cases that genuinely need a person.
We do not build polished demos that fall apart on a real line. Our voice agent already answers subscriber calls for an internet provider, every day. Everything on this page comes from that work.
What the agent does
- Listens and talks at the same time. Callers can cut in mid-sentence, as they would with a person. Getting turn-taking right did more for callers than any change to the language model.
- Handles routine calls using your business rules and your data.
- Hands the call to a person when the case needs one, with a short summary so the caller never has to repeat themselves.
- Logs every call in your CRM or ticketing system, so nothing lives only in a recording.
- Respects access boundaries: what the agent may see and what only trusted staff can see is part of the architecture from day one.
On-premise voice AI
By default the agent is installed on your servers or in a private cloud. Calls and customer data stay inside your network, with no third-party cloud in the conversation. For banks, insurers, healthcare, telecoms and the public sector, that is often the difference between being allowed to use voice AI or not.
Recordings follow a written retention rule, and we keep a log of every change to the system.
Built for your phone system
Our team has more than 20 years of experience building phone systems. The agent connects to what you already run: SIP, PBX, carrier numbers, inbound SMS and one-time-code verification flows. You do not need to change carrier or PBX to start.
How we start
- Pick the right calls. We start with the most frequent, simplest requests and route everything else to people. That keeps the risk low and produces real data quickly.
- Pilot on live calls. Quality for a language and a call type is confirmed in a pilot on real calls before any launch.
- Measure what matters. The best test is simple: did the caller have to say the same thing twice?
- Widen step by step, with your team watching every step.
European languages, starting with Portuguese
We have a working full-duplex voice prototype in European Portuguese, trained on real speech: podcasts, public TV and radio, and parliament sessions. Training continues on our own GPUs. Our speech engine has 646 languages and dialects in development; none is called ready until it has passed a live pilot.
Voice agent, voicebot or IVR?
A traditional IVR (“press 1, press 2”) only follows menus. A classic voicebot recognises fixed phrases. An AI voice agent understands the request in the caller's own words, checks your systems and answers in conversation, and it knows when to hand over to a person.
Working with a team in Portugal
We are in Lisbon, on London time and one hour behind Central Europe, and we work in English and Portuguese under EU rules, GDPR included. How we run projects for companies abroad: nearshore in Portugal.
Who it is for
Internet and telecom providers, high-volume customer support, bookings and confirmations by phone, and any team that misses calls outside office hours today. If most of your callers ask for simple, repeated things, a voice agent pays for itself quickly. For AI beyond the phone, see AI integration for business.